Objective
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
Professional Experience
Carrier Assistant
USPS, Columbus, OH | 08-2018 to Present
- Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
General Manager
Panda Express, Phoenix, AZ | 11/2017 to 05/2018
- Lead all or some People aspects of a Panda Express restaurant including hiring, training, coaching, and development.
- Lead all or some Guest components of a Panda Express restaurant including excellent food quality, guest service, associate friendliness, and restaurant cleanliness through your team using proven systems and routines.
- Lead all or some financial areas of a Panda Express restaurant including sales growth, cost management, and profit growth.
Job Developer/Employment Specialist
Catholic Charities, Phoenix, Arizona | 03/2017 to 07/2017
- Assessed the employment and education history of multilingual clients and generate unique career plans with a goal of self-sufficiency.
- Assisted clients in the completion of applications, preparation for interviews and assistance with keeping appointments.
- Actively developed employment opportunities by cultivating relationships with new employers and provided potential employers with orientation regarding our special clientele.
- Maintained all case documents, including documenting all client interactions, ensured files were up to date and accurate.
Resettlement and Placement Case Manager I
Catholic Charities, Phoenix, Arizona | 08/2015 to 03/2017
- Assessed the needs of the assigned refugee families by coordinating pre-arrival arrangements for food, housing, etc.; provided for airport reception; assisted with sponsor orientation; provided all core services as required.
- Developed a resettlement plan by meeting with refugee and sponsor; prioritized refugee needs, listened to the desires of refugee family; documented plan in the case record.
- Maintained accurate case records as outlined by program or agency procedure and protocols.
Assistant Manager
ABC Cleaners, Phoenix, Arizona | 10/2014 to 09/2015
- Worked with the manager to provide training and support for employees while at the same time offering exceptional customer service to customers.
- Resolved customer queries and doubts over the phone and in personal meetings.
- Assisted with paperwork, cash outs, audits, and inventory.
Circle K, Phoenix, Arizona | 11/2013 to 04/2015
- Provided prompt, courteous customer service and professionally resolves customer issues.
- Performed and trained all duties of the CSR and Lead CSR positions.
- Prepared and transmitted the daily bookkeeping, invoicing, and gasoline data.
- Completed daily store reports and other duties as assigned by the Store Manager.
Education
OSU BootCamp for Software Developer | Oct-2021 - Present
High School Diploma: Accounting/Management | 2005- 2007
Language
English, Nepali(native), Hindi & UrduAchievement
- Promoted to Job Developer, Catholic Charities, Phoenix, Arizona | 03/2017
- Promoted to Store Assistant Manager, Circle K, Phoenix, Arizona | 10/2014
- Promoted to Lead CSR Circle K, Phoenix, Arizona | 04/2014
Proficient computer skills and knowledge of Outlook, and Microsoft Office Program (i.e. Word, Excel, PowerPoint)